There is an obvious awkwardness in a law firm website that is not accessible. Firms that practice employment, civil rights, personal injury or ADA defense get asked about it directly, and opposing counsel notice. Beyond the optics, a firm site is a public accommodation like any other business site, and it collects sensitive information through intake forms.
Where law firm sites fail
- Case intake forms with unlabeled fields and error messages that are never announced.
- Scanned PDFs of filings, guides and fee schedules that no screen reader can read.
- Attorney bios where the only version of a credential list sits inside an image.
- Long practice-area pages with no heading structure, which forces screen reader users to listen from the top.
- Contrast problems in the navy, grey and gold palettes firms tend to favor.
- Chat widgets that cannot be dismissed with a keyboard.
- Video testimonials with no captions or transcript.
Confidentiality and intake
Intake forms deserve particular care. They collect sensitive facts before a relationship exists. We look at how the form is labeled and announced, what the page says about confidentiality, where the submission is emailed, and what your privacy policy discloses. Getting the accessibility right and the disclosures right is the same project.
Clients with disabilities are a large part of your market
Disability, injury and age are a significant part of why people call a lawyer in the first place. Someone who just lost vision, who has a repetitive strain injury, or who is helping an elderly parent is often the person filling in your contact form. If that form is difficult, they call the firm whose site worked.
How we work with firms
We scan the site, install and configure accessibility tooling, publish an accessibility statement with a reporting route, prioritize intake and practice-area pages, and keep monitoring as you publish. We do not give legal advice and we do not claim a site can be made lawsuit-proof. We do the technical work and document it, which is what a good-faith record looks like.
Start with a free scan. Enter your domain on our free website accessibility scan page and see where your firm site stands today. Then call 1-866-677-4443 or send a message and we will go through the results with you. Plans start at $79 per month, most sites are set up within 24 hours, and there is a 7-day free trial.